A visionary startup partnered with a design team to transform medical billing, patient care, and practice management in the US healthcare system. Through a discovery-driven approach, critical inefficiencies were identified, including complex billing, fragmented systems, and administrative burdens. UX strategy and design focused on creating an AI-powered platform to simplify workflows, enhance usability, and reduce manual effort.
The solution featured an intelligent dashboard, appointment tools, patient profiles, front-office capabilities, and a patient-facing app. AI-driven clinical code suggestions ensured accurate billing and actionable insights, streamlining operations and boosting revenue. This user-centric platform redefined practice management, enabling providers to prioritize patient care and operational efficiency.
Varun went out of his way to form an effective part of the management team, contributing to aligning design with other disciplines, facilitating workshops, establishing the MVP as well as setting out and communicating an entire product development process.
James Deguara - Product Director
